If you experience problems using our online ftp transfer, we recommend using the following dedicated ftp client software:

For Windows: http://www.smartftp.com/

For Macintosh: http://cyberduck.ch/

These are both very easy to set up and use. You will need the host name which is ftp.benchemark.net and then you will need to supply your username and password. Please support the developers of this software if you use it!