The most common problem with connecting to and ftp server is a typographical error. Please first double check the spelling of your user name and password as well as the ftp host server name which should be (don’t forget the “e” in the middle of the word benchemark and remember that it’s “.net” and not “.com”

In Windows File Explorer, enter the Benchemark ftp address. A screen showing the root level of the ftp server will appear. After that, you will be able to drag and drop files to and from our server. Please remember to compress your files (.zip or .sit) prior to posting to our ftp site.

If you have issues that are not solved here, please give us a call at 518-393-1361. We are always happy to help out.

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